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Martin Cocker

Is “Digital Citizenship” just marketing spin?

You may have noticed that around the cybersafety scene the language is changing. The old terms like e-safety and digital safety are out – the new buzz phrase is ”digital citizenship”. Now – I’ve been around marketing for a while, and I can spot a re-branding exercise if ever I saw one.

Lets face it – lots of Cybersafety organisations were due a rebrand. They’d been shouting about the virtual sky falling for a while – and surprise, it hadn’t. Marketers know that the best thing to do with a product you’ve got that nobody wants is to dress it up as another product.  

So along comes Digital Citizenship. It certainly sounds like an improved version of digital safety. It sounds so much more complete. More complex. More intelligent. It has a certain je ne sais quoi if you know what I mean.

So be weary, sometimes “Digital Citizenship” is just a label applied to existing cybersafety approaches and programmes.  

But not always. Cybersafety was based on this premise “Some people (experts) have knowledge. If they (the experts) can find a way to impart this knowledge to the non-experts, the non-experts will be able to keep themselves safe”. Cybersafety organisations spent a lot of time analysing why education programmes weren’t working. Did we chose the wrong media? Is our message “down with the youth” enough? Did we chose the right colour palette?

After a while, some people started wondering if we were even on the right track? Digital society has all the complexity of the other society (he says as if you can talk about them as two separate societies). If you venture out of the house to the shopping mall, go to work, or go to the beach – you will apply and adapt general safety concepts many times a day to stay safe. You don’t follow many hard and fast rules. You make decisions when safety rules conflict or overlap. You chose to take risk for the rewards it might bring.

Staying safe in the digital society is the same.

Digital Citizens will adapt their existing knowledge to face new challenges. Digital Citizens make their own decisions on how much risk they will expose themselves to. Digital Citizens contribute to the safety of their fellow citizens.

So that is the shift in a nutshell. We don’t tell people how to protect themselves – we prepare people to protect themselves. It’s a subtle change, and yet – it’s a massive shift.

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2 comments to Is “Digital Citizenship” just marketing spin?

  • Agree with your ideas here, Martin. Cyber citizenship is all about issues of personal and corporate responsibility for those living in the current world, impacted on by digital technologies. I favour the ‘positive’ impetus that a focus on citizenship inspires, rather than the narrow focus on cyber safety that so often is fed out of fear and ignorance.

  • Rosalie

    I also agree with the push towards taking responsibility, but I would also see this as a pretty natural progression from where things have been up to now. Having given the essential ‘how to’ kit for internet/cyber safety – the stop/drop/and roll of everything from images on websites to strangers in chat rooms, we’re looking at the longer term, more embedded approach to education. It’s not so much about providing an incident response strategy for the individual, it’s placing that individual in the context of a whole-of-life experience using digital technologies. We teach children to be good members of their community from birth onwards, it shouldn’t be any different when you factor in the online world. So it’s not just sideways, it’s also lengthwise. (I’m not at all sure that I’m making sense here…)

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